Shipping & Delivery
Last Updated: 2026
1. Shipping Methods
Maison Martin offers discreet and secure shipping for all orders. We partner with trusted logistics providers to ensure your precious fragrances arrive safely and on time. Delivery is arranged by hand after the order is placed.
2. Delivery Timeline
Standard delivery times are as follows:
- Switzerland: 3-5 business days
- European Union: 5-10 business days
- International: 7-14 business days
Please note that delivery times may vary depending on customs clearance and local holidays.
3. Shipping Costs
Shipping costs are calculated based on the destination and weight of your order:
- Orders within Switzerland: CHF 15
- Orders within EU: CHF 25
- International orders: CHF 40
Free shipping is available on orders over CHF 500.
4. Order Tracking
Once your order has been dispatched, you will receive a tracking number via email. You can use this number to track your package in real-time through our shipping partner's website.
5. Delivery Address
Please ensure that the delivery address you provide is accurate and complete. We are not responsible for packages delivered to incorrect addresses due to customer error. If you need to change your delivery address, please contact us immediately after placing your order.
6. Signature Requirement
Due to the luxury nature of our products, a signature may be required upon delivery. Please ensure someone is available to receive your package. If delivery is unsuccessful, the courier will leave a notice with instructions for redelivery or collection.
7. Customs and Duties
For international orders, customers are responsible for any applicable customs duties, taxes, and fees. These charges are not included in the product price or shipping cost.
8. Damaged or Lost Packages
In the rare event that your package arrives damaged or is lost in transit, please contact us immediately with photographic evidence. We will work with our shipping partners to investigate and resolve the issue. Depending on the circumstances, we may offer a replacement or refund.
9. Returns and Shipping Back
If you need to return an item, shipping costs for the return are typically borne by the customer unless the return is due to our error or a defective product. Please contact us for return shipping instructions.
10. Holidays and Delays
During peak seasons and holidays, shipping times may be extended. We will always provide the most accurate timeline possible when you place your order. We appreciate your patience during these periods.
11. Special Requests
For special shipping requests such as gift wrapping, specific delivery times, or white-glove delivery, please contact us at the email address below. We will do our best to accommodate your needs.
12. Environmental Commitment
Maison Martin is committed to sustainable shipping practices. We use eco-friendly packaging materials whenever possible and optimize our shipping routes to minimize environmental impact.
13. Contact Us
If you have questions about shipping and delivery, please contact us at:
Email: contact@maison-martin.com